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RETURN POLICY

All Sales Are Final

All art sales are final. If artwork arrives damaged, replacement or repair will be provided.

All print sales, whether they are limited editions, open editions, home décor grade (non-archival), greeting cards or any other printed products, are also final. Print items are specially created for the purchaser after the order is placed. Due to the custom nature of these items, all print sales are final, replacement or repair is available if an item arrives damaged or defective.

Damaged or Defective Art & Fine Art Prints

All art and limited edition prints require a signature for delivery. If you notice any serious damage to the outside of the package your original art or fine art print was sent in, please inspect the item before signing for it. If damaged, do not sign for the delivery and contact us immediately at info@missyrenosmith.com (the shipping company will return the artwork to Missy when you refuse delivery). If you did not catch the damage until after you signed for the package, please email us immediately (please include digital images of the damage).

Please be aware that refunds and replacements are not available if the issue is found to be a natural or deliberate imperfection to the original art, edition, or frame. If we do find that the original art, edition, and/or frame was damaged in transit, we will endeavor to repair or replace it. In the event that we are unable to repair or replace the original art or print edition, we will arrange a refund upon receiving the returned damaged artwork and its corresponding Certificate of Authenticity (we will provide a pre-paid shipping label).

Unframed art and editions are shipped in a plastic sleeve or other materials that are not meant for long term storage. It is vital that you frame and hang the art as soon as possible. To avoid accidentally damaging the artwork, please leave the handling to a trusted professional framer/art handler (it can be tricky to remove paper prints from the plastic sleeve, use caution to avoid creasing).

Damaged Retail Items

If you notice any damage to any other type of item/s you purchased, such as greeting cards or collectibles, please contact us within 72 hours of receiving the item/s with digital images showing the damage (we need the images to show the printing company for a replacement). If we find that the item is damaged, we will replace it. Please be aware that refunds and replacements are not available if the issue is found to be a natural or deliberate imperfection.

Digital Downloads

Digital Downloads may require the use of specific devices, apps, or programs. Please be certain that Digital Downloads are compatible with your device/app/program before purchasing. Refunds and exchanges are not available for Digital Downloads under any circumstances. Please contact us at info@missyrenosmith.com if you have trouble with a file.